Introduction
•Brief overview of the importance of Psychological First Aid (PFA) in crisis situations.
•Introduction to the innovative training system developed by VGR and VirtualSpeech.

Development and Testing
•Description of the technologies used: Virtual Reality (VR), Augmented Reality (AR), and computer-based simulations.
•Overview of the testing phases and feedback received during development.
•Multilingual Support: Available in 14 languages, making it accessible to a diverse range of users.
•Advanced AI Feedback: Provides real-time feedback on the application of PFA techniques, ensuring effective learning and skill improvement.

Workshops and Implementation
•Summary of workshops conducted within various sectors:
•Healthcare
•Emergency services
•Municipal crisis support teams
•EULEX in Kosovo
•Insights into the practical applications and benefits observed during these workshops.

Research Findings
•Presentation of the research results:
•Effectiveness of the system in improving PFA skills.
•User experience and feedback on training with avatars and genAI-driven feedback.
•Discussion on the impact of multilingual support and accessibility.

Future Plans
•Outline of future development plans for the system:
•Expansion to more languages and regions.
•Integration of additional features based on user feedback and research findings.
•Vision for the continued collaboration between VGR, VirtualSpeech, and other stakeholders.