Dr Alan Woodward

Director of Policy

LifeLine International

AUSTRALIA

Dr Woodward is Director of Policy for LifeLine International with responsibility for formulating and articulating policy contributions from this network of 35 telephone and online crisis support services in 27 countries. Dr Woodward has worked in crisis lines for 25 years and has undertaken research on user experiences of these services and the impact of service use in people’s lives. Dr Woodward has provided policy advice to all levels of government and is a former Commissioner with the Australian Mental Health Commission. In 2022 he received the UNSW National Mental Health Prize (Professional) and in 2021 a LIFE Award for Leadership in Suicide Prevention. He is a Fellow of the Australian Evaluation Society and an Honorary (Enterprise) Fellow with the Centre for Mental Health and Community Wellbeing at the University of Melbourne.

Headshot of Madelaine de Valle

The presentation will explore the origins of mental health as an extension of economic, social and cultural rights, under UN agreements. It will examine how these rights apply to people’s access to critical services that will uphold their mental health and wellbeing. The contribution that digital mental health services such as digital crisis support (helplines, chat and text) can make to upholding the human right to mental health and wellbeing will be explored. The intersection with the current agenda for Universal Health Coverage will be described, and access will be defined in terms of safety, affordability, and quality. The relevance of advocacy and reforms to bring about the decriminalisation of suicide in countries where these laws exist will be explained. The importance of advancing the principles of human rights, universal (mental) health coverage and suicide prevention in today’s global environment through policy advocacy will be articulated. Implications for service organisations in addressing rights and quality in the provision of digital crisis support services will be identified. Reference will be made to a global statement on digital crisis lines/crisis support services that has been endorsed by all major crisis helpline networks - a call for government and funder action to increase access to these services worldwide.