As the global mental health crisis intensifies, digital communication platforms have emerged as vital lifelines—particularly for younger generations, underserved populations, and individuals in acute distress. Yet, the question remains: how do we preserve authentic human connection in an increasingly tech-driven world?

This session explores how Solari, a U.S.-based nonprofit and 988 Suicide & Crisis Lifeline partner, is leading the charge in integrating human empathy with digital innovation across hotline, text, and chat services. With over a decade of expertise operating 24/7 crisis lines and specialized digital triage systems, Solari offers real-world strategies and frameworks that blend compassionate care with cutting-edge tools to meet individuals where they are—when they need it most.

Attendees will learn how AI-enhanced triage, real-time monitoring systems, and human-centered design principles are used to optimize safety, engagement, and accessibility. The presentation will highlight the ethical and operational considerations of digital crisis support, including cultural and linguistic inclusion, workforce readiness, and maintaining quality across modalities.

Whether it’s a teen reaching out via text in the middle of the night or a rural elder seeking support by phone, Solari’s model illustrates how deeply integrated systems—designed with humanity at their core—can transform crisis intervention into a more responsive, equitable, and effective global framework.

This session is ideal for mental health professionals, technology developers, and system leaders interested in scalable, inclusive solutions at the intersection of human service and digital infrastructure.