As global mental health needs surge amidst rising economic pressures, workforce shortages driven by ageing populations, climate change and geopolitical instability; traditional models of care are faltering. At the same time, consumer expectations are shifting rapidly—demanding services that are fast, always-on, digitally intuitive, secure, and outcome-focused. This keynote explores how digital navigation and self-directed support can meet this moment. Drawing on insights from SANE Australia’s Digital Navigation Project and international frameworks such as the Nordic Health 2030 vision for data-driven prevention, Rachel Green argues that the future of mental health lies in radically rethinking access, agency and co-creation. She will outline SANE’s evolving model, which combines recovery planning, peer-led recovery communities, and asynchronous recovery capacity building and coaching to offer scalable, personalised support for people with complex mental health needs. This is not just a technological shift—it is a cultural one. One that repositions people as agents in their own recovery, supported by systems approaches to care that are more connected, and designed for a future where human connection remains precious, but digital presence is indispensable to solving the service and support access needs of the future.
